Terms and conditions

Terms and conditions

1. General Terms and Conditions

Before signing the rental agreement, the customer is advised to carefully read the terms and conditions set out in the agreement and to sign it only if they accept all its provisions. To use our car rental services, the customer must comply with the conditions set out in the rental agreement.

2. Minimum Age Requirements

To use our services, the customer must be at least 21 years old and have held a valid driving licence for at least one year. The customer shall be responsible for any accident caused by a driver who has not been authorised by the company to drive the rental vehicle.

3. Vehicle Delivery and Return Conditions

The vehicle will be delivered to the customer in good condition, free from operational issues and visible defects. The vehicle will also be supplied with a full tank of fuel. Any complaints regarding the condition of the vehicle must be reported before the customer takes possession of it. By signing the rental agreement, the customer agrees to return the vehicle in the same condition in which it was collected, together with all documents and accessories supplied with it. The vehicle must be returned at the date, time and location agreed upon in advance by both parties. If the customer returns the vehicle more than three hours late without notifying the company, the company reserves the right to report the vehicle as stolen to the police.

4. Vehicle Rental Conditions

If the customer returns the vehicle less than one hour late, the company will not charge a late return fee. For delays exceeding one hour, the customer will be required to pay an amount equivalent to one additional day's rental. The company allows the customer to request one additional authorised driver. If an accident occurs during the rental period while the vehicle is being driven by a person other than a driver listed in the rental agreement, the company reserves the right to retain the entire security deposit paid when the agreement was signed. A rental day is defined as a 24-hour period starting from the time the vehicle is collected. Fuel is not included in the rental price. The vehicle is supplied with a full tank and must be returned with a full tank. The vehicles offered for rent by the company are divided into different categories. The company reserves the right to provide the customer with a vehicle from a higher category than the one originally booked, at no additional cost. For online bookings, the company will send the customer a booking confirmation voucher to the email address provided in the booking form. The customer must present this voucher when collecting the vehicle.

5. Vehicle Use Conditions

If the customer discovers any defect in the rented vehicle, they must immediately notify the rental company by telephone at (004) 0765 639 692 or by email at office@dmccars.ro. By signing the rental agreement, the customer agrees to use the vehicle in accordance with the following conditions:

  • To comply with all applicable laws and regulations.
  • Not to carry passengers or loads exceeding the vehicle's permitted capacity.
  • Not to use the rented vehicle to tow or push caravans or any other objects.
  • Not to drive under the influence of alcohol, drugs or any other substances that may impair concentration, judgement or driving ability.
  • To ensure that any repairs to the vehicle are carried out exclusively by a service centre authorised by the Romanian Automotive Register (RAR) for the relevant vehicle type.
  • Not to participate in races, competitions or tests of any kind using the rented vehicle.
  • Not to leave the vehicle unattended with the keys in the ignition or with its windows, doors or boot open.
  • To use the vehicle in accordance with the instructions and recommendations provided by the manufacturer.

If the customer breaches any of the above conditions, they shall be financially liable to the vehicle owner.

6. Payment Conditions

By signing the rental agreement, the customer agrees to pay the company:

  • Any late return fees specified in the rental agreement.
  • Any fines or charges arising from violations of laws or regulations relating to the vehicle.
  • A fee of EUR 150 in the event of the loss of or damage to the vehicle keys or documents.

7. Customer Compensation and Liability

The vehicle owner shall not be liable for:

  • Injuries sustained by the customer or any accompanying persons.
  • Any personal belongings left by the customer in the rented vehicle.

8. Accidents, Damage and Theft of the Vehicle or Company Property

The customer agrees to protect the interests of the vehicle owner in the event of an accident, theft or damage to the vehicle or other company property by:

  • Notifying the company immediately after an accident or as soon as the theft of any company property is discovered.
  • Obtaining the names, addresses and any other relevant details of the parties involved in the accident, as well as those of any witnesses present at the time of the incident.
  • Not abandoning the vehicle without taking the necessary measures to ensure its security.

What Documents Must Be Obtained in the Event of an Accident?

The required documents must be obtained from the nearest police station immediately after the incident. These documents must include:

  • Police report: The report must bear the signature of the police officer and the stamp of the relevant police station. It is mandatory for the report to specify whether the customer was driving under the influence of alcohol or any prohibited substances. Alternatively, the second annex may be submitted to the insurance company, bearing the signature and stamp of the police officer who prepared the document.
  • Vehicle repair authorisation: This document must bear the signature of the police officer and the stamp of the relevant police station.

If the customer fails to provide the documents listed above, violates any applicable law or fails to comply with the terms of the rental agreement, the customer shall be liable for all damage caused to the company.

9. Validity of the Terms and Conditions

Any additions to or amendments of the provisions of the rental agreement shall be null and void unless made in writing and agreed upon by both parties.

10. Jurisdiction

Any dispute between the parties arising from the services provided under these terms and conditions shall be submitted to the competent court in Bucharest, Romania.

11. Booking Cancellation Policy

If the customer wishes to cancel a booking, they must notify the company at least three (3) days before the scheduled vehicle collection date. If the customer fails to comply with this requirement, the company will retain an amount equivalent to one day's rental fee.